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East Coast: achievements

No time has been wasted in delivering new plans and investment for East Coast. Under the guidance of Directly Operated Railways, East Coast:

  • Delivered on its commitment to the Government with a seamless transfer to public ownership
  • Worked closely with East Coast to improve the management group - and development of a more visible leadership team
  • Introduced the biggest timetable change in 20 years with 19 additional services each weekday
  • With an investment of £12 million, launched major improvements in First Class, including a complimentary at-seat food and drink service, a new quiet coach in First Class, and a £0.6 million investment in the on-board Wi-Fi
  • Subsequently increased passenger numbers by almost a third in First Class
  • Restored the Flying Scotsman, a 4-hour flagship express service between Edinburgh and London
  • Provided a half-hourly service between Leeds and London, including a two-hour early morning express service from Leeds
  • Introduced the first direct service on the East Coast route between Lincoln & London in twenty years
  • Introduced a seven day per week return service between London and Harrogate
  • Launched two new high-profile marketing campaigns
  • Made other new investments of £17 million in stations, trains, depots, technology - and people
  • Created more than 80 new jobs linked to the new timetable and on-board complimentary offer
  • Achieved the best ever miles per casualty results for its fleet since records began 11 years ago
  • Significantly improved staff morale